Cover of Outcomes Upper-Intermediate - Student's Book

Answer — Exercise 8

Writing 2 - Letters of complaint·Outcomes Upper-Intermediate - Student's Book

Question

Look back at the letter and find the ways these written and spoken comments were reported.

Answer

  1. I was informed that delivery would take two weeks.
  2. I was told that I should have looked more carefully and was then directed to details on the website.
  3. I was told I would still have to write if I wanted to take the matter further.
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More exercises in Writing 2 - Letters of complaint

Ex. 2
Ex. 3
Ex. 4
Ex. 5
Ex. 6
Ex. 9
Ex. 10