The key answer of exercise 4
The key to exercise solutions in chapter Writing 2 - Letters of complaint for the textbook Outcomes Upper-Intermediate - Student's Book with authors Hugh Dellar and Andrew Walkley from National Geographic Learning
Question
Underline any phrases that you could use in any letter where you are writing to complain.
Answer
- I am writing to complain about ...
- I was informed that ...
- I sent a number of emails ...
- When I finally ...
- the advert is misleading
- to make matters worse ...
- when I called your helpline, ...
- I was told ...
- as compensation for ... I feel that I should be ...