Cover of the textbook Outcomes Upper-Intermediate - Student's Book

The key answer of exercise 8

The key to exercise solutions in chapter Writing 2 - Letters of complaint for the textbook Outcomes Upper-Intermediate - Student's Book with authors Hugh Dellar and Andrew Walkley from National Geographic Learning

Question

Look back at the letter and find the ways these written and spoken comments were reported.

Answer

  1. I was informed that delivery would take two weeks.
  2. I was told that I should have looked more carefully and was then directed to details on the website.
  3. I was told I would still have to write if I wanted to take the matter further.