The key answer of exercise 8
The key to exercise solutions in chapter Writing 2 - Letters of complaint for the textbook Outcomes Upper-Intermediate - Student's Book with authors Hugh Dellar and Andrew Walkley from National Geographic Learning
Question
Look back at the letter and find the ways these written and spoken comments were reported.
Answer
- I was informed that delivery would take two weeks.
- I was told that I should have looked more carefully and was then directed to details on the website.
- I was told I would still have to write if I wanted to take the matter further.
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