Answer — Exercise 2
Writing 2 - Letters of complaint·Outcomes Upper-Intermediate - Student's Book
Question
Read the letter of complaint below - without filling in the gaps. Answer the questions from Exercise 1 for the writer of the letter.
Answer
- The writer bought a digital camera.
- The camera arrived very late, and was not as advertised (it didn’t have a memory card). Her emails were not answered, and when she spoke to someone they were not very helpful, so the problem was not sorted out.
- Yes, the service was poor and very expensive. She had to wait half an hour and it cost five pounds. She still didn’t get any help with the problem.