Answer — Exercise 3

a)

1. getting
2. left; earlier
3. up; faint
4. breaking
5. confirm; postcode
6. put; through
7. bear
8. regarding
9. calling
10. would; good

b)

Conversation 1

• Hello / Hi
• This is ...
• I keep losing you.
• I can hardly hear you.
• Shall I ring you back?
• I'm going to call you back.

Conversation 2

• You have ... options.
• We're now going to connect you
• I'm calling about ...
• Have you got your customer reference number?
• How can I / we help you?
• My name is ...

Conversation 3

• Hello, ... speaking.
• Sorry, you were saying ...
• I'Il call back later.
• I'll speak to you later.