Cover of the textbook Cutting Edge Upper-Intermediate - Student's Book

The key answer of exercise 3

The key to exercise solutions in chapter 05 - Speaking for the textbook Cutting Edge Upper-Intermediate - Student's Book with authors Sarah Cunningham, Peter Moor and Jonathan Bygrave from Pearson Education

Question

  1. Listen again and complete the sentences.
  2. Look at audio script 5.7 on page 172 and underline other useful phrases for telephoning.

Answer

a)

  1. getting
  2. left; earlier
  3. up; faint
  4. breaking
  5. confirm; postcode
  6. put; through
  7. bear
  8. regarding
  9. calling
  10. would; good

b)

Conversation 1

  • Hello / Hi
  • This is ...
  • I keep losing you.
  • I can hardly hear you.
  • Shall I ring you back?
  • I'm going to call you back.

Conversation 2

  • You have ... options.
  • We're now going to connect you
  • I'm calling about ...
  • Have you got your customer reference number?
  • How can I / we help you?
  • My name is ...

Conversation 3

  • Hello, ... speaking.
  • Sorry, you were saying ...
  • I'Il call back later.
  • I'll speak to you later.

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