Cover of the textbook Cutting Edge Upper-Intermediate - Student's Book

The key answer of exercise 2

The key to exercise solutions in chapter 05 - Speaking for the textbook Cutting Edge Upper-Intermediate - Student's Book with authors Sarah Cunningham, Peter Moor and Jonathan Bygrave from Pearson Education

Question

Listen to three telephone conversations. Answer the questions below for each conversation.

Answer

Conversation 1

  1. a customer, a furniture company
  2. The signal is poor and the conversation keeps breaking down.
  3. The call gets cut off.

Conversation 2

  1. a customer, a gas company
  2. The customer is put through to the wrong department.
  3. The customer has to give her details again.

Conversation 3

  1. a travel agent, a customer
  2. The customer is taking a delivery, and answering her children, and cannot deal with the call.
  3. They agree that the travel agent will ring back.