Exercise 6
3 - Finding fault·Outcomes Upper-Intermediate - Student's Book
Vraag
Listen to the second part of the radio show. Find out how John Squire from the Institute of Customer Care would answer the questions in Exercise 5.
3 - Finding fault·Outcomes Upper-Intermediate - Student's Book
Vraag
Listen to the second part of the radio show. Find out how John Squire from the Institute of Customer Care would answer the questions in Exercise 5.