Cover of Cutting Edge Upper-Intermediate - Student's Book

Answer — Exercise 3

05 - Speaking·Cutting Edge Upper-Intermediate - Student's Book

Question

  1. Listen again and complete the sentences.
  2. Look at audio script 5.7 on page 172 and underline other useful phrases for telephoning.

Réponse

a)

  1. getting
  2. left; earlier
  3. up; faint
  4. breaking
  5. confirm; postcode
  6. put; through
  7. bear
  8. regarding
  9. calling
  10. would; good

b)

Conversation 1

  • Hello / Hi
  • This is ...
  • I keep losing you.
  • I can hardly hear you.
  • Shall I ring you back?
  • I'm going to call you back.

Conversation 2

  • You have ... options.
  • We're now going to connect you
  • I'm calling about ...
  • Have you got your customer reference number?
  • How can I / we help you?
  • My name is ...

Conversation 3

  • Hello, ... speaking.
  • Sorry, you were saying ...
  • I'Il call back later.
  • I'll speak to you later.
← Exercise 2

More exercises in 05 - Speaking

Ex. 2