Cover of the textbook Speakout Pre-Intermediate - Students' Book

The key answer of exercise 5

The key to exercise solutions in chapter 10.3 - There's a problem for the textbook Speakout Pre-Intermediate - Students' Book with authors Antonia Clare and J. J. Wilson from Pearson Education

Question

  1. Read 1-3 below. In what situations could you use these expressions?
  2. Listen to the pronunciation of the sentences. Underline the stressed words. Then listen and repeat.

Answer

a)

We use the expressions to introduce a complaint.

b)

  1. Could you help me?
  2. I'm afraid I have a complaint.
  3. Excuse me, could I speak to the manager?