Cover of the textbook Speakout Pre-Intermediate - Students' Book

The key answer of exercise 2

The key to exercise solutions in chapter 10.3 - There's a problem for the textbook Speakout Pre-Intermediate - Students' Book with authors Antonia Clare and J. J. Wilson from Pearson Education

Question

  1. Listen to three people complaining and answer the questions.
  2. Listen again and answer the questions.

Answer

a)

1

  • Conversation 1 → in a hotel
  • Conversation 2 → in a restaurant
  • Conversation 3 → at a train station

2

  • Conversation 1 → air conditioning doesn't work
  • Conversation 2 → slow service and an extra charge on the bill
  • Conversation 3 → train delays

b)

  1. look into it right away and send someone up
  2. polite
  3. (about) twenty minutes
  4. another hour
  5. it's a very busy time of year
  6. for over an hour
  7. because the cause of the delay is the wrong type of snow