The key to exercise solutions in chapter 10.3 - There's a problem for the textbook Speakout Pre-Intermediate - Students' Book with authors Antonia Clare and J. J. Wilson from Pearson Education
Question
Listen to three people complaining and answer the questions.
Listen again and answer the questions.
Answer
a)
1
Conversation1 → in a hotel
Conversation2 → in a restaurant
Conversation3 → at a train station
2
Conversation1 → air conditioning doesn't work
Conversation2 → slow service and an extra charge on the bill
Conversation3 → train delays
b)
look into it right away and send someone up
polite
(about) twenty minutes
another hour
it's a very busy time of year
for over an hour
because the cause of the delay is the wrong type of snow