The key to exercise solutions in chapter 12 - What a nightmare! for the textbook Outcomes Pre-Intermediate - Student's Book with authors Hugh Dellar and Andrew Walkley from National Geographic Learning
Question
Listen to another phone call one week later. Find out.
Answer
She’s calling the bank because she hasn’t received her new cards.
Somebody has taken money from her account. They probably stole her card and her PIN number from the post, before they reached her.