Answer — Exercise 6

conversation 1

1. internet is down
2. check all the connections

conversation 2

1. (computer crashed and) files disappeared from the screen
2. back up more often / turn it on and off / search for specific files (and see if anything comes up)

conversation 3

1. every time I want to select print from the drop-down menu, the cursor turns to the spinning wheel of death ...
2. run a security scan

conversation 4

1. forgotten password
2. get an app (All My Passwords)