Cover of the textbook Outcomes Intermediate - Student's Book

The key answer of exercise 6

The key to exercise solutions in chapter 14 - My computer hates me for the textbook Outcomes Intermediate - Student's Book with authors Hugh Dellar and Andrew Walkley from National Geographic Learning

Question

Listen to four phone calls on an IT help desk. For each call, answer these questions.

Answer

conversation 1

  1. internet is down
  2. check all the connections

conversation 2

  1. (computer crashed and) files disappeared from the screen
  2. back up more often / turn it on and off / search for specific files (and see if anything comes up)

conversation 3

  1. every time I want to select print from the drop-down menu, the cursor turns to the spinning wheel of death ...
  2. run a security scan

conversation 4

  1. forgotten password
  2. get an app (All My Passwords)