Cover of the textbook Outcomes Intermediate - Student's Book

The key answer of exercise 3

The key to exercise solutions in chapter 14 - My computer hates me for the textbook Outcomes Intermediate - Student's Book with authors Hugh Dellar and Andrew Walkley from National Geographic Learning

Question

Which of the sentences in Exercise 2 were said by someone who works on an IT help desk and which were said by someone calling the help desk?

Answer

  • IT → 2, 3, 6, 7, 9
  • Caller → 1, 4, 5, 8, 10