Cover of the textbook Into Focus B1

The key answer of exercise 2

The key to exercise solutions in chapter 7 - Writing for the textbook Into Focus B1 with authors Sue Kay, Vaughan Jones, Silvia Minardi e Daniel Brayshaw from Pearson Longman

Question

Read Email 1 and answer the questions.

Answer

  1. The customer had issues with headphones not working and receiving incorrect or broken replacements.
  2. No, it's not formal. The tone is emotional and informal.

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