Cover of the textbook Outcomes Upper-Intermediate - Workbook

The key answer of exercise 4

The key to exercise solutions in chapter 14 - Banks and money (Part 1) for the textbook Outcomes Upper-Intermediate - Workbook with authors Amanda Maris from National Geographic Learning

Question

Choose the correct statement in each of A's lines. Then cross out the word that isn’t needed in B's answers.

Answer

  1. A: I've been sent the wrong credit card. B: I do apologise for. There must have been some kind of mix-up.
  2. A: I only need a short-term loan. B: I'm very sorry. I'm afraid there's absolutely not nothing we can do.
  3. A: I've been trying to get cash for 20 minutes. B: I'm have really sorry. I'm afraid the system is down at the moment.
  4. A: I was told I could withdraw all the money today. B: I do apologise. I'll have a word with my manager about and see what I can do.
  5. A: I'd like to extend my overdraft. B: I'm awfully sorry. I'm afraid I'm not authorised for to make that decision.
  6. A: Why is each customer taking so long? B: I'm terribly sorry about. The computers are being very slow today.
  7. A: A thousand pounds has gone missing from my account. B: I do apologise. I'll take look into the matter at once.

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