Answer — Exercise 6
Writing 7 - Complaints·Outcomes Pre-Intermediate - Student's Book
Question
Work in pairs. Discuss these questions.
Answer
- The address of the person writing goes at top right, or across the top if it is headed writing paper. The address of the person receiving the letter is at top left, and the date is below that on the right. A letter starts Dear Sir / Madam and ends with Yours faithfully when you don’t know the name of the person you are writing to.
- Paragraph 1 states reason for writing.
- Paragraphs 2 and 3 outline the history of the problem and makes a complaint.
- Paragraph 4 says what action is expected from the company, and what action the author will take.