The key answer of exercise 2
The key to exercise solutions in chapter 6e - Speaking skills for the textbook On Screen B1+/B2 - Student's Book with authors Virginia Evans and Jenny Dooley from Express Publishing
Question
- Work in pairs. You bought a mobile phone from a phone shop but when you brought it home it wouldn’t turn on. Go to the phone shop to complain and request help. Use the phrases from the language box to write a dialogue similar to the one in Ex.1a.
- What would communication be like without mobile phones? Write a few sentences. Tell the class.
Answer
- A: Hello. Do you think you could help me? I have a complaint. I recently bought a mobile phone from your shop, but when I got it home it wouldn’t turn on.
- B: Please accept my apology, madam. Let's see what's wrong. Did you bring the mobile with you today?
- A: Yes, here it is and here's the receipt. Can you replace the phone today? I really need a phone for work.
- B: I'll try my best. Let's see what's wrong. When you plugged the phone into the charger, did it make a noise or anything?
- A: No, absolutely nothing.
- B: Ah OK. There's probably something wrong with the charger. Let's try another one.
- A: Oh great. It's working. Thanks a lot.
- B: It's my pleasure, madam.
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