The key answer of exercise 1
The key to exercise solutions in chapter 6e - Speaking skills for the textbook On Screen B1+/B2 - Student's Book with authors Virginia Evans and Jenny Dooley from Express Publishing
Question
Read the first exchange. What is the dialogue about? Listen and read to find out. Is the dialogue formal or informal?
Answer
The dialogue is between a customer and a shop assistant about a problem with a laptop that the customer bought.
The dialogue is informal.