Answer — Exercise 12
7.2 - Buy, buy, buy·New Total English Upper-Intermediate - Students' Book
Question
Listen again and complete the How to ... box.
Answer
- I'd just like to complain ...
- You promised that delivery ...
- Oh, I’m terribly sorry ...
- I can only give my apologies ...
- I do apologise for that
- I’m not prepared to accept damaged goods.
- I'd be grateful if you could ...
- We'll send someone to pick up the faulty TV ...
- I'll send out a replacement
- I can assure you ...