The key answer of exercise 12
The key to exercise solutions in chapter 7.2 - Buy, buy, buy for the textbook New Total English Upper-Intermediate - Students' Book with authors Araminta Crace and Richard Acklam from Pearson Education
Question
Listen again and complete the How to ... box.
Answer
- I'd just like to complain ...
- You promised that delivery ...
- Oh, I’m terribly sorry ...
- I can only give my apologies ...
- I do apologise for that
- I’m not prepared to accept damaged goods.
- I'd be grateful if you could ...
- We'll send someone to pick up the faulty TV ...
- I'll send out a replacement
- I can assure you ...
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