Answer for exercise 5
The solution for exercise 5 in chapter 5.3 - In good company of New Total English Advanced - Students' Book by JJ Wilson with Antonia Clare
Question
Read the article and answer the questions.
Answer
- It uses a survey, asking employees questions about their company, for example, about pay, benefits, etc. Then it compares the results for each company.
- All of the top companies pay well, allow workers to make decisions, and offer a comfortable workplace, but the winners tend to offer things 'above and beyond the norm', which other companies don't.
- 'Employees first, customers second'. They also believe in giving responsibility to employees.
- Because the staff, even if they are very young, can make decisions that keep the customers happy.