The key answer of exercise 5
The key to exercise solutions in chapter 5.3 - In good company for the textbook New Total English Advanced - Students' Book with authors JJ Wilson with Antonia Clare from Pearson Education
Question
Read the article and answer the questions.
Answer
- It uses a survey, asking employees questions about their company, for example, about pay, benefits, etc. Then it compares the results for each company.
- All of the top companies pay well, allow workers to make decisions, and offer a comfortable workplace, but the winners tend to offer things 'above and beyond the norm', which other companies don't.
- 'Employees first, customers second'. They also believe in giving responsibility to employees.
- Because the staff, even if they are very young, can make decisions that keep the customers happy.
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