Cover of the textbook New Total English Advanced - Students' Book

The key answer of exercise 5

The key to exercise solutions in chapter 5.3 - In good company for the textbook New Total English Advanced - Students' Book with authors JJ Wilson with Antonia Clare from Pearson Education

Question

Read the article and answer the questions.

Answer

  1. It uses a survey, asking employees questions about their company, for example, about pay, benefits, etc. Then it compares the results for each company.
  2. All of the top companies pay well, allow workers to make decisions, and offer a comfortable workplace, but the winners tend to offer things 'above and beyond the norm', which other companies don't.
  3. 'Employees first, customers second'. They also believe in giving responsibility to employees.
  4. Because the staff, even if they are very young, can make decisions that keep the customers happy.