Cover of the textbook Navigate Pre-Intermediate B1 - Coursebook

The key answer of exercise 9

The key to exercise solutions in chapter 5.4 - Speaking and writing for the textbook Navigate Pre-Intermediate B1 - Coursebook with authors Caroline Krantz and Julie Norton from Oxford University Press

Question

Read the emails again and match the highlighted phrases or expressions to these func tions.

  1. giving background information, e.g. I bought a ...
  2. explaining the problem, e.g. It's the wrong size.
  3. saying what you want to happen next, e.g. Please send me the correct product.
  4. closing your email, e.g. Regards

Answer

  1. I recently ordered ; I ordered
  2. It is completely different from the photo on the website. ; I didn’t receive the box. ; I’m afraid I’m not happy with it because ...
  3. Could you please send me ... ; As a result I’d like to return/get a refund.
  4. Yours faithfully ; Many thanks