Cover of the textbook Navigate Pre-Intermediate B1 - Coursebook

The key answer of exercise 7

The key to exercise solutions in chapter 5.4 - Speaking and writing for the textbook Navigate Pre-Intermediate B1 - Coursebook with authors Caroline Krantz and Julie Norton from Oxford University Press

Question

Work with a partner. Have you ever returned something which you bought online? Why? Think of three reasons why people return products which they have bought online.

Answer

Reasons for returning an item:

  • It is faulty (damaged, doesn’t work).
  • It is the wrong model, colour, size etc.
  • A part is missing.
  • The order is not complete.
  • It is not acceptable quality.

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