Cover of the textbook Into Focus B2

The key answer of exercise 3

The key to exercise solutions in chapter 4 - Writing for the textbook Into Focus B2 with authors Sue Kay, Vaughan Jones, Silvia Minardi, Daniel Brayshaw from Pearson Longman

Question

Read Jude's email below and answer the questions.

Answer

  1. Main Events: Yes, both describe being kicked out of the café for being noisy and the arrival of security.
  2. Style Difference: The email is formal and structured, while the YCN message is casual and conversational.
  3. Centre Manager's Reaction: The manager may take the complaint seriously and consider investigating or changing policies.

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