Answer — Exercise 6
0.5 - Advertising·Focus 4 - Student's Book
Question
Look at the cartoon. Why is the customer dissatisfied? Rewrite the sentences to report the situation.
Answer
- ... (that) she'd bought some trainers there the previous month.
- She said (that) they weren't working. She asked if / whether she looked any thinner and said (that) she wasn't. She said (that) she was the same weight then as she had been four weeks before.
- She said (that) he had made false claims about the trainers. She told him not to offer her a replacement. She told him (that) she wanted e refund.
- He told her (that) he couldn't refund her that day because he needed his manager's permission. He asked her if / whether she could come back the next following day.
- She asked the manager how she could get a refund. She said that the trainers hadn't made her lose weight.
- The manager said (that) she was sorry. She told her (that) she had twenty-eight days to return purchases. From that day, it was twenty-nine days since she had bought them.