Cover of the textbook Focus 4 - Student's Book

The key answer of exercise 6

The key to exercise solutions in chapter 0.5 - Advertising for the textbook Focus 4 - Student's Book with authors Kay Sue, Jones Vaughan, Brayshaw Daniel and Beata Trapnell from Pearson Education

Question

Look at the cartoon. Why is the customer dissatisfied? Rewrite the sentences to report the situation.

Answer

  1. ... (that) she'd bought some trainers there the previous month.
  2. She said (that) they weren't working. She asked if / whether she looked any thinner and said (that) she wasn't. She said (that) she was the same weight then as she had been four weeks before.
  3. She said (that) he had made false claims about the trainers. She told him not to offer her a replacement. She told him (that) she wanted e refund.
  4. He told her (that) he couldn't refund her that day because he needed his manager's permission. He asked her if / whether she could come back the next following day.
  5. She asked the manager how she could get a refund. She said that the trainers hadn't made her lose weight.
  6. The manager said (that) she was sorry. She told her (that) she had twenty-eight days to return purchases. From that day, it was twenty-nine days since she had bought them.

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