Cover of the textbook Speakout Upper-Intermediate - Students' Book

The key answer of exercise 4

The key to exercise solutions in chapter 1.3 - I'd like to enquire for the textbook Speakout Upper-Intermediate - Students' Book with authors Frances Eales and Steve Oakes from Pearson Education

Question

  1. Work in pairs. Read phrases 1-6 from the phone conversation. Who do you think is speaking, the receptionist (R) or the caller (C)?
  2. -
  3. Work in pairs and find.

Answer

a)

  1. R
  2. R
  3. C
  4. C
  5. R
  6. C

c)

  1. Sorry to be difficult, it's just that ...; I've got one more question, if I'm not keeping you.
  2. Bear with me a minute.