The key to exercise solutions in chapter 1.3 - I'd like to enquire for the textbook Speakout Upper-Intermediate - Students' Book with authors Frances Eales and Steve Oakes from Pearson Education
Question
Work in pairs. Read phrases 1-6 from the phone conversation. Who do you think is speaking, the receptionist (R) or the caller (C)?
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Work in pairs and find.
Answer
a)
R
R
C
C
R
C
c)
Sorry to be difficult, it's just that ...; I've got one more question, if I'm not keeping you.