The key answer of exercise 4
The key to exercise solutions in chapter 6D - English in action for the textbook Roadmap A2 - Student's Book with authors Lindsay Warwick and Damian Williams from Pearson Education
Question
Listen to four apologies. Which are good apologize? Which are not? Why not?
Answer
The first and fourth are good apologies beacuse the speaker sounds like they mean them. The speakers don't sound like they mean the second and third apologies. Intonation is important when apologising.