Cover of the textbook Outcomes Upper-Intermediate - Student's Book

The key answer of exercise 3

The key to exercise solutions in chapter 6 - Sorted! for the textbook Outcomes Upper-Intermediate - Student's Book with authors Hugh Dellar and Andrew Walkley from National Geographic Learning

Question

Listen to four conversations about accommodation. Decide what kind of place is discussed in each conversation and what the main problem is.

Answer

  • Conversation 1: a hotel – Mr Bergen booked a room, but the hotel has no record of it and no rooms left
  • Conversation 2: hotel room – it’s freezing, and the person wants to turn down the air-conditioning
  • Conversation 3: a flat or house – the tenants are leaving the place dirty, with a broken washing machine and things missing, so the landlord won’t give them their deposit back (£1,000)
  • Conversation 4: a flat or house – the tenant has had to pay to have the boiler repaired