The key answer of exercise 2

The request seems reasonable and is politely phrased, but Ms Roberts might not agree to the change, e.g. because of health and safety issues, the need for risk assessment, or other issues that we don’t know about. Simon tries to persuade her by being very polite and thanking her for her hard work. He is very positive about other aspects of the trip. He points out that 10 out of 14 students are keen to go to the Grand Prix, and the others don’t mind going. He offers to pay for the cost, and suggests an alternative date for the zoo.