Cover of the textbook New Total English Intermediate - Students' Book

The key answer of exercise 2

The key to exercise solutions in chapter Writing bank 3 for the textbook New Total English Intermediate - Students' Book with authors Rachael Roberts, Antonia Clare and JJ Wilson from Pearson Education

Question

  1. Read the emails of complaint below. Why is each person complaining?
  2. Read the emails and match the topics (1-3) with the paragraphs (A-C) in each email.

Answer

a)

  1. Because they haven’t received a rental DVD (two weeks after the original email) and are still paying a subscription fee.
  2. Because they missed an online delivery which was three hours late, but they were still charged.

b) (for both emails)

  1. B
  2. A
  3. C