The key answer of exercise 9

a)

• Emails 1 & b: Tanit and Ricardo are colleagues. They may know each other well, but the email is formal in style as it is for business purposes.
• Emails 2 & c: Eliza Zammit and Takashi Itou do not know each other.
• Emails 3 & a: Roz and Sally know each other well. They are probably friends as the email is informal and they sign off their emails with Love.

b)

1. Sally
2. Love
3. Roz
4. Dear Tanit
5. Ricardo
6. Dear Takashi
7. Yours sincerely
8. Zammit