The key answer of exercise 7
The key to exercise solutions in chapter 7 - Writing for the textbook Into Focus B1 with authors Sue Kay, Vaughan Jones, Silvia Minardi e Daniel Brayshaw from Pearson Longman
Question
You have recently bought a product which doesn't work. Here are some notes you have started for the written complaint you want to make about the product. Add one or two sentences to each note. Use the phrases in the LANGUAGE FOCUS box to write your complaint.
Answer
Subject: Urgent: Request for Refund for Defective Printer
Dear Mr. Jarvis,
I hope this message finds you well.
I am writing to follow up on a problem with the new printer I purchased from your store on 15 February. Unfortunately, the printer does not work despite my best efforts to set it up according to the instructions provided. It fails to power on and does not print any documents.
I previously emailed you ten days ago regarding this issue, but I have yet to receive a response or resolution. Given the circumstances, I kindly request a full refund for the defective product.
Thank you for your prompt attention to this matter.
Best regards,
[Your Name]
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