The key answer of exercise 6
The key to exercise solutions in chapter 7 - Writing for the textbook Into Focus B1 with authors Sue Kay, Vaughan Jones, Silvia Minardi e Daniel Brayshaw from Pearson Longman
Question
Rewrite the following email to make it more formal. Use the LANGUAGE FOCUS to help you.
Answer
Dear Sir or Madam,
I am writing to express my dissatisfaction with the service I have received. A couple of weeks ago, I purchased a suit from your company to wear to a wedding; however, the suit was too small. I returned it, and you kindly exchanged it for a larger size. Unfortunately, the replacement suit is the wrong color, and the zip on the trousers is not functioning correctly.
As it is now too late for the wedding, I have returned the suit. I would be grateful if you could arrange a full refund for the suit, including the cost of postage.
Yours faithfully,
[Your Name]
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