The key answer of exercise 4
The key to exercise solutions in chapter 7 - Writing for the textbook Into Focus B1 with authors Sue Kay, Vaughan Jones, Silvia Minardi e Daniel Brayshaw from Pearson Longman
Question
Read Email 2. Underline an example of formal language for each tip 1-6 in the WRITING FOCUS.
Answer
Open and close the email formally.
- Dear Sir or Madam,
- Yours faithfully,
Give a reason for writing.
- I am writing to complain about the service provided by your company.
Say what you bought and when.
- I bought some headphones (Model: SA-DIV-RED) from your website on 3rd March and paid for them online.
Explain the problem giving details.
- They arrived the next day, but when I tried them, they did not work, so I returned them to you on 5th March and you exchanged them for a new pair. Unfortunately, the second pair you sent were the wrong model...
Tell the reader what you expect him / her to do.
- I would be grateful if you could send me a full refund for the headphones and the cost of sending them back to you three times.
Use formal language with no contractions.
- I do not want another pair of headphones.
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