The key answer of exercise 5
The key to exercise solutions in chapter 7 - Watching and speaking for the textbook Into Focus B1 with authors Sue Kay, Vaughan Jones, Silvia Minardi e Daniel Brayshaw from Pearson Longman
Question
Complete the SPEAKING FOCUS with the words below. Then listen to the dialogues again and check.
Answer
Shopping for clothes
Shop assistant
- Can I help you?
- Would you like to try it on?
- The changing rooms are over there.
- How would you like to pay?
- Make sure you keep your receipt.
Customer
- Excuse me, I'm looking for a top.
- I'm a size 10.
- Do you have this in a size 12, please?
- I'll take it.
- Cash, please. / By credit card.
- If it doesn't fit , can we get a refund?
Making complaints
Shop assistant
- What's wrong with it?
- Do you have your receipt ?
- We can exchange it for a new one.
Customer
- I bought this dress last week but the zip doesn't work.
- I think it's faulty. / It shrank. / There's a hole in it. / The colour ran.
- I'd like a refund please.
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