The key to exercise solutions in chapter Unit 5 - Winning at any cost? for the textbook Engage!, Vol. 1 with authors Monica Berlis, Jane Bowie, Heather Jones e Barbara Bettinelli from Pearson Longman
Question
Listen again and complete the box with the expressions from the dialogue.
Answer
Accepting an apology: It's OK. It's all right, don't worry about it. No problem.
Refusing an apology or explanation: Look, it's not OK! You mustn't do it! And what sort of excuse is that?