The key to exercise solutions in chapter 3.5 - Listening for the textbook Focus 5 - Student's Book with authors Vaughan Jones and Sue Kay from Pearson Education
Listen again. For questions 1-5, choose from the list (A-H) how each speaker felt about the problem they had.
Listen again. For questions 6-10, choose from the list (A-H) which conclusion each speaker draws from the experience.